Privacy Policy

This Privacy Policy explains how VORTEXA SPORT SDN. BHD. collects, uses, stores, and protects personal information when customers visit or purchase from vortexasport.com.

Information We Collect

We may collect customer name, billing and delivery details, email address, contact details, order records, payment confirmation details, and website activity needed to process orders for sport equipment and sport accessories.

How We Use Information

Customer information is used to process purchases, arrange delivery, provide order updates, respond to enquiries, manage returns or exchange requests, improve our website, and meet business or legal requirements.

Protection of Information

We take reasonable steps to protect customer information from unauthorized access, misuse, loss, or disclosure. Access is limited to parties who need the information for order, delivery, support, website, or compliance purposes.

Sharing of Information

We do not sell customer information. Information may be shared only with necessary service providers such as payment processors, courier partners, website service providers, or authorities where required by law.

Customer Rights

Customers may contact us at vortexasport@outlook.com to request access, correction, or clarification regarding personal information connected to their order or account.