Shipping Policy

This Shipping Policy applies to orders placed through vortexasport.com, operated by VORTEXA SPORT SDN. BHD..

Order Processing

Orders for sport equipment and sport accessories are processed after payment confirmation and product availability checks. Processing time may vary depending on stock availability, order volume, and courier schedules.

Delivery

Delivery times depend on the courier, destination, public holidays, and external conditions. Customers are responsible for providing accurate shipping details during checkout.

Shipping Charges

Shipping charges, if applicable, will be shown during checkout or communicated before order confirmation. Additional charges may apply for bulky items, remote areas, or special delivery requirements.

Damaged or Missing Parcels

If a parcel arrives damaged or items are missing, customers should contact vortexasport@outlook.com within 24 hours of receipt with photos, order details, and courier information for review.

Failed Delivery

We are not responsible for failed or delayed delivery caused by incorrect address details, unavailable recipients, courier delays, or circumstances beyond our control.