Return, Refund and Exchange Policy

This policy explains return, refund, and exchange terms for sport equipment and sport accessories purchased from vortexasport.com, operated by VORTEXA SPORT SDN. BHD..

Return and Exchange Eligibility

Return or exchange requests must be made within 24 hours after receiving the product. Items must be unused, clean, undamaged, and returned with original packaging, labels, accessories, manuals, and proof of purchase.

Damaged, Wrong, or Defective Items

If an item arrives damaged, incorrect, or with a clear defect, customers should contact us at vortexasport@outlook.com within 24 hours of receipt with order details, photos, and supporting evidence.

Non-Returnable Items

Items that have been used, worn, washed, installed, assembled, scratched, damaged after receipt, missing packaging or accessories, or affected by hygiene concerns may not be eligible for return, refund, or exchange.

Refund Processing

Approved refunds will be processed after the returned item has been inspected and confirmed to meet the policy conditions. Shipping fees, handling fees, and payment gateway charges may be non-refundable unless the issue was caused by our error.

Product Suitability

Customers should check product size, specification, and suitability before purchase. Sport equipment and accessories must be used according to their intended purpose and safety guidance.